
 | Central Government Ministries, Departments or Organizations under DPG’s purview: |
|  |  | Telecom |
| |  |  | Mahanagar Telephone Nigam Limited (MTNL) |
|  |  | Urban Development |
| |  |  | Balmer Lawrie and Co Limited |
| |  |  | Bharat Petroleum Corporation Ltd. |
| |  |  | Bongaigaon Refinery & Petroleum Ltd. |
| |  |  | Cochin Refineries Limited |
| |  |  | Engineers India Limited |
| |  |  | Gas Authority India Limited |
| |  |  | Hindustan Petroleum Corporation Ltd. |
| |  |  | Indraprastha Gas Limited |
| |  |  | Indian Oil Corporation |
| |  |  | Lubrizol India Ltd. |
| |  |  | Madras Refineries Limited |
| |  |  | Numaligarh Refinery Limited |
|  |  | Public Sector Banks |
|  |  | Public Sector Insurance Companies |
|  |  | Regional Passport Authorities |
|  |  | Central Universities |
|  |  | Department of Revenue |
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Grievances concerning or relating to the following are not within DPG’s purview:
1.
Policy matters
2.
Commercial contracts
3.
Decisions involving quasi-judicial procedure
4.
Service matters (excluding payment of terminal benefits like gratuity and GPF)
5.Matters which are sub-judice (pending before courts)
6.
Frivolous complaints
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